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	<title>Tobin Lehman: Blog &#187; In Print</title>
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		<title>The Power of Small: Why Little Things Make All the Difference</title>
		<link>http://blog.tobinlehman.com/the-power-of-small-why-little-things-make-all-the-difference/</link>
		<comments>http://blog.tobinlehman.com/the-power-of-small-why-little-things-make-all-the-difference/#comments</comments>
		<pubDate>Thu, 29 Oct 2009 14:45:13 +0000</pubDate>
		<dc:creator>Tobin Lehman</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Features]]></category>
		<category><![CDATA[In Print]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[quick]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://blog.tobinlehman.com/?p=248</guid>
		<description><![CDATA[Thinking small is big. Well, its bigger than you might think when it comes to paying attention to the details of our lives and businesses. This theme is the centerpiece of the book, &#8220;The Power of Small&#8220;, by Linda Kaplan Thaler . This short read focuses on all of the small things that go into [...]]]></description>
			<content:encoded><![CDATA[<p><a rel="attachment wp-att-255" href="http://blog.tobinlehman.com/the-power-of-small-why-little-things-make-all-the-difference/powerofsmallbook/"><img class="alignleft size-full wp-image-255" title="powerofsmallbook" src="http://blog.tobinlehman.com/wp-content/uploads/2009/10/powerofsmallbook.gif" alt="powerofsmallbook" width="150" height="225" align="left"/></a>Thinking small is big. Well, its bigger than you might think when it comes to paying attention to the details of our lives and businesses. This theme is the centerpiece of the book, &#8220;<em>The Power of Small</em>&#8220;, by Linda Kaplan Thaler . This short read focuses on all of the small things that go into our businesses and how we can harness them to make the most of each conversation, meeting, and relationship. I picked this book due to the simplistic title and page count, knowing that I could read it in just a few short sittings. While the ideas in the book may not blow you away, they will help you focus on items that are frequently overlooked and can make a huge difference in our lives if not taken for granted.</p>
<p>I recommend this book to anyone who manages a team or interfaces directly with customers. We need a team of dedicated and thoughtful customer service representatives, not just the one who sits at the front desk. With the holiday season quickly approaching, consider empowering all of your employees with this small book.Â  It just might be the best present your office receives.</p>
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		<title>Mobile Web Design by Cameron Moll</title>
		<link>http://blog.tobinlehman.com/mobile-web-design-by-cameron-moll/</link>
		<comments>http://blog.tobinlehman.com/mobile-web-design-by-cameron-moll/#comments</comments>
		<pubDate>Fri, 12 Dec 2008 14:11:43 +0000</pubDate>
		<dc:creator>Tobin Lehman</dc:creator>
				<category><![CDATA[Graphic Design]]></category>
		<category><![CDATA[In Print]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://blog.tobinlehman.com/?p=18</guid>
		<description><![CDATA[Finding a consistent message in mobile web design these days seems a bit daunting. Reading numerous publications, news feeds, and articles, tends to bring on a sense of vertigo on which practices to take on, ignore, or follow. Overload aside, there has been a glimmer of hope in this short folio by Cameron Moll.
I&#8217;ve come [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://blog.tobinlehman.com/mobile-web-design-by-cameron-moll/mobile-web-design-by-cameron-moll/" rel="attachment wp-att-19" title="Mobile Web Design by Cameron Moll"><img src="http://blog.tobinlehman.com/wp-content/uploads/2008/12/mwd-cover.jpg" alt="Mobile Web Design by Cameron Moll" align="left" /></a>Finding a consistent message in mobile web design these days seems a bit daunting. Reading numerous publications, news feeds, and articles, tends to bring on a sense of vertigo on which practices to take on, ignore, or follow. Overload aside, there has been a glimmer of hope in this short folio by Cameron Moll.</p>
<p>I&#8217;ve come to know Cameron Moll only in name, through his numerous mentions in design articles and his strong body of work found at <a href="http://www.cameronmoll.com/portfolio/" title="Cameron Moll" target="_blank">cameronmoll.com</a>. I decided to pick up his book simply on the fact that the consistency of his writing on design and web have never wavered, always bringing insight and clarity to the current atmosphere of mobile web design. And with this purchase, that sentiment stays true.</p>
<p>The book is a lightweight in size, but seems to capture a lot of the introductory concepts with mobile design that can apply to a larger audience whether it be account executive, designer, or client. I find the style and pace easy enough to recommend to my clients, as a primer on mobile design and considerations when taking on a project. His pragmatic approach allows the reader to understand the advantages of the various methodologies, and make a firm decisions based on your own case. This is a solid reference manual, and a must buy for those looking to understand what goes into making a mobile site happen.</p>
<p>Learn more about the book here, <a href="http://mobilewebbook.com/" target="_blank">http://mobilewebbook.com/</a></p>
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		<title>Never Eat Alone: Keith Ferrazzi</title>
		<link>http://blog.tobinlehman.com/never-eat-alone-keith-ferrazzi/</link>
		<comments>http://blog.tobinlehman.com/never-eat-alone-keith-ferrazzi/#comments</comments>
		<pubDate>Tue, 15 Apr 2008 14:50:34 +0000</pubDate>
		<dc:creator>Tobin Lehman</dc:creator>
				<category><![CDATA[In Print]]></category>
		<category><![CDATA[Productivity]]></category>

		<guid isPermaLink="false">http://blog.tobinlehman.com/?p=3</guid>
		<description><![CDATA[It is rare that I go into a bookstore not knowing what I am looking to buy. Usually I have a list of recommendations or an appetite for a subject which has been on my mind for weeks begging to be quenched. In this case, I had neither of these in my possession and as [...]]]></description>
			<content:encoded><![CDATA[<p><img src="//blog.tobinlehman.com/wp-content/uploads/2007/09/nea.jpg" alt="Never Eat Alone: Keith Ferrazzi" align="left" />It is rare that I go into a bookstore not knowing what I am looking to buy. Usually I have a list of recommendations or an appetite for a subject which has been on my mind for weeks begging to be quenched. In this case, I had neither of these in my possession and as I strolled though the isles not knowing what I would find, this book in a way, found me.</p>
<p>As if the bright orange cover was not enough to attract anyone, something about its title struck an unsettled nerve and drew me into reading the preface what would be one of the best books I have read this year.</p>
<p>Keith Ferrazzi has put together a very entertaining and informative piece on the art of networking. Its comes packed with information on tactics and tips, yet does not come off as a dry heavy monolith of charts and rules. Instead its a light historical primer into how he came from a blue-collar background, and climbed into a leading CEO position of a major consulting firm though his hard work and networking. His trails and tribulations are used a key points in establishing his networking skills, which become relevant to everyone who has ever set foot in a conference, board room, or office, where your worth was at stake. He does an excellent job of backing up each point with options, not just hard and fast rules on how to make your network &#8212; work for you.</p>
<p>Pick this book up if you get the chance. It was a great motivational piece as well, just reinforcing the &#8220;intraprenuer&#8221; in all of us.</p>
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		<title>Getting Things Done: The Art of Productivity by David Allen</title>
		<link>http://blog.tobinlehman.com/getting-things-done-the-art-of-productivity-by-david-allen/</link>
		<comments>http://blog.tobinlehman.com/getting-things-done-the-art-of-productivity-by-david-allen/#comments</comments>
		<pubDate>Sun, 06 Jan 2008 03:53:24 +0000</pubDate>
		<dc:creator>Tobin Lehman</dc:creator>
				<category><![CDATA[In Print]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://blog.tobinlehman.com/?p=6</guid>
		<description><![CDATA[Getting Things Done: The Art of Productivity by David Allen About a year ago, listening to the Accidental Creative podcast, kept hearing a reference to this way of working called &#8220;GTD&#8221; or Getting Things Done. I wanted to do little more due diligence on the subject, so I searched on the term &#8220;GTD&#8221; and was [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://blog.tobinlehman.com/wp-content/uploads/2008/01/gtd-thumb.jpg" alt="Getting Things Done: The Art of Productivity by David Allen" align="left" />Getting Things Done: The Art of Productivity by David Allen About a year ago, listening to the Accidental Creative podcast, kept hearing a reference to this way of working called &#8220;GTD&#8221; or Getting Things Done. I wanted to do little more due diligence on the subject, so I searched on the term &#8220;GTD&#8221; and was totally amazed at the following of this book. More and more business people were adapting this program into their lives, from accountants to mail rooms; they were all applying this &#8220;GTD&#8221; program with great results. <em>But what was it?</em></p>
<p><a href="http://www.davidco.com/" title="David Allen GTD">Getting Things Done</a>, has a very simple message. Get things organized, make them actionable, and get them out of your way. We spend too much time containing and managing tasks without actually doing any of them! Many people feel overwhelmed at time, which is where I was when I bought this book. I quickly devoured his book, as itâ€™s a short piece of work with a relatively simple plan and steps to take. Within an afternoon, I had read through the plan, and started the task of getting all of my ducks in a row, or the activation phase in the book. Getting everything into &#8220;actions&#8221; seemed to be a harder task than I suspected, but it was well worth the time and energy to change the way I was thinking about tasks. The book walks you through this phase with points and tips to organize every single thing in your life to get them done.</p>
<p>Months later, I find myself coming back to this book over and over, reciting the discipline and process. By the end of each reading and process, I feel as if many more things are in order and I&#8217;m back on track.</p>
<p><strong>Pick this book up</strong>. Buy and buy a copy for a friend or colleague. Let your office read it. The change will be contagious.</p>
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