Thinking small is big. Well, its bigger than you might think when it comes to paying attention to the details of our lives and businesses. This theme is the centerpiece of the book, “The Power of Small“, by Linda Kaplan Thaler . This short read focuses on all of the small things that go into [...]
By Tobin Lehman October 2009
Tags: books, customers, inspiration, quick, service
Posted in Customer Service, Features, In Print, Productivity, Small Business | No Comments »
This inspirational headline has more of a “nuts and bolts” application than you might initially think. When we start to look at our interactions with our clients as relationships similar to our cherished personal relationships, we have the opportunity to capture a significant place in our client’s mind. When you establish a truthful, unfettered, and [...]
By Tobin Lehman August 2009
Tags: brand, clients, relationships
Posted in Customer Service, Features, Small Business | No Comments »
All browsers retain versions of previously viewed files to make your web surfing experience faster. But when it comes to testing your new site prior to launch, those old files can get in the way. The following is a step-by-step guide for clearing Firefox to remove old files and any other remnants you would like [...]
By Tobin Lehman May 2009
Tags: cache, firefox, testing, tips, tools, web surfing
Posted in Customer Service, Features, Productivity, Small Business, Technology, Web Design | No Comments »
As we work everyday to enhance our marketing efforts, we can’t lose focus on the core fundamentals that make your business and brand work. No amount of money spent on advertising can compensate for a team member who regularly forgets calls, misses meetings, or falls through on promises. Promises are one of the human experiences [...]
By Tobin Lehman April 2009
Posted in Advertising, Customer Service, Small Business | 1 Comment »
This is the only remaining footage of my wife’s truffles I purchased for her this Christmas. The only reason they made it to the blog, is that these gems were the most impressible piece of craftsmanship I have seen in a long time. Something as fragile and temporal as chocolate at the Holidays, it seems [...]
By Tobin Lehman January 2009
Posted in Advertising, Customer Service, Small Business | No Comments »
Its come to my attention lately, that many companies and individuals lack the critical insight and skills needed to deliver successful customer service. I’m sure many of you have had a similar situation either on the phone or in-person, when your request or inquiry was met with resistance and an unwillingness to perform a task [...]
By Tobin Lehman December 2008
Posted in Customer Service, Features, Productivity, Small Business, linkedin | No Comments »